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A Selection of our Customers

The Richard Haworth Blog

  • How to improve customer experience at your B&B

    If you run a bed & breakfast, you'll already know that great service can allow you to stand out from the crowd and to enjoy healthy custom and repeat business. But in an age where customers are increasingly demanding, what exactly constitutes a great customer experience - and how can you deliver it? Our tips will help you to get ahead - fast.

     

    That first impression...

     

    First impressions count - and all the more so in a service business where you are creating comfortable, attractive and welcoming accommodation for your guests. Continue reading

  • UK hotel sector boosted tremendously by hot summer 2018

    The 2018 summer heatwave has given the UK hotel sector a phenomenal boost over the past few weeks, as Brits have rushed to the seaside and popular countryside resorts to take utmost advantage of the hot weather. Hoteliers across the UK are thrilled to report that business is booming and hotel demand is significantly up on 2017 figures, according to a report from Expedia Group.

     

    Hotels benefit from more guests through 2018

     

    Research has shown that more than 50% of Brits plan a staycation summer for 2018  and this has been boosted incredibly by the sweltering temperatures through July. Continue reading

  • Should you install a spa in your hotel?

    Hotels of any size would do well to consider the benefits of adding a spa, for greater customer enjoyment and satisfaction. It's increasingly the case that hotel guests expect a variety of leisure facilities when they book a room, even if they're only staying the one night.

     

    Effective Planning

     

    More and more hotels are adding a spa now, because of this factor, whether they're city hotels or country lodges. The amount spent on fitting a spa can vary enormously though, so, if you're considering installing in your hotel, you need to research it thoroughly beforehand. Continue reading

  • The Kitchen Linen Essentials Required In Busy Restaurants

    Any busy restaurant kitchen needs to be well-organised and supplied with all the essentials required to ensure the business runs like clockwork. There are loads of hidden extras needed to keep restaurant kitchens ticking over and linen items are just one essential supply that should not be neglected.

     

    The numbers and types of linen products in your store cupboards will vary depending upon the size of your catering facility, but the essential items are highlighted below. Continue reading

  • Should hoteliers launder in-house or via a laundry?

    Hoteliers know that there is a constant balance to be maintained between quality, guest satisfaction and cost management, especially when it comes to operational and utility costs. One key example is laundering. Most hotels will have sizeable laundry requirements and require exacting finishes and a timely turnaround of the service. This is vital to get right, as guests view a clean and attractive bedroom as one of the most important aspects of their visitor experience.

     

    So with this in mind, should you take the job in-house or outsource it - and what are the pros and cons of each approach? Continue reading

  • Five hotel room trends you need to know about

    When you think of the ideal hotel room, does it look the same as the ones you visited when you were a child? The chances are that it doesn’t even look like those you loved five years ago. Interior design trends are always changing, and if you want the rooms you provide to please customers, you’d better keep up. Here’s what’s hot in 2018.

     

    A warm welcome

    People looking for hotel rooms today are all about that cosy, home-away-from-home feeling. They want somewhere that looks stylish and clean but is all about comfort and relaxation. Interestingly, that doesn’t mean warm colours Continue reading

  • Hospitality sector shines light in dark start to 2018

    According to the latest figures, overall consumer spending has continued to drop in the first months of this year, but the hospitality sector has continued to buck the trend.

    Visa’s February 2018 UK Consumer Spending Index is based on Visa card spending and put together by economists from financial information and analysis firm IHS Markit.

    A strong performance by hospitality sector

     

    The falls in overall spending seen throughout 2017 continued into this year, with nine out of the last ten months recording negative figures. But after the usual quiet January for restaurants, hotels and bars, with growth falling to 3.7% from December 2017's 4.9%, the sector was the strongest in February. Hospitality saw a strong increase of 4.4%, comparing February 2018 with the same month last year.

    Continue reading

  • Richard Haworth wins the Feefo Gold Trusted Service Award 2018

    Richard Haworth, the leading supplier of bed, bath and table linens to the hospitality sector, is proud to announce they are the recepient of the Feefo Gold Trusted Service Award 2018. The award recognises businesses that deliver exceptional customer experiences. Feefo is an independent feedback platform that only collects ratings and reviews from verified customers – that means they are always genuine. With 89% of all reviews being 5 stars over the last 12 months, Richard Haworth thanks each and every customer for their feedback and assisting the company maintain its high levels of service across all areas of the business.

  • Our industry leading Signature Plus Tablecloths reach an incredible milestone

    Our industry leading sustainable table linen Signature Plus has reached an incredible milestone, the REPREVE fibres used in the making of the fabric have been involved in recycling 10 billion bottles during manufacturing process.  To commemorate this milestone, Unifi, Inc. has announced the recipients of the inaugural REPREVE® Champions of Sustainability awards. These annual awards celebrate Unifi’s brand and textile partners around the world that share in its commitment to sustainability and vision for a better tomorrow.

    Continue reading

  • Richard Haworth awarded ISO 9001:2015 accreditation

    January 2018 - Manchester-based linen manufacturer and supplier - Richard Haworth - has recently been awarded the latest ISO 9001:2015 certification, the internationally recognized benchmark for quality within an organisation.

     

    By achieving the ISO 9001 certification, Richard Haworth are able to demonstrate to customers and suppliers that the systems in place meet the high standards set out by the International Organisation for Standardisation (ISO).

     

    To gain the ISO 9001 certification, the company demonstrated the dedication and commitment to meeting the needs of customers, operating efficient management processes and delivering consistent, good quality products and services. Continue reading

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