Richard Haworth, the leading supplier of bed, bath and table linens to the hospitality sector, is proud to announce they are the recepient of the Feefo Gold Trusted Service Award 2018. The award recognises businesses that deliver exceptional customer experiences. Feefo is an independent feedback platform that only collects ratings and reviews from verified customers – that means they are always genuine. With 89% of all reviews being 5 stars over the last 12 months, Richard Haworth thanks each and every customer for their feedback and assisting the company maintain its high levels of service across all areas of the business.
The Richard Haworth Blog
Our industry leading sustainable table linen Signature Plus has reached an incredible milestone, the REPREVE fibres used in the making of the fabric have been involved in recycling 10 billion bottles during manufacturing process. To commemorate this milestone, Unifi, Inc. has announced the recipients of the inaugural REPREVE® Champions of Sustainability awards. These annual awards celebrate Unifi’s brand and textile partners around the world that share in its commitment to sustainability and vision for a better tomorrow.Continue reading
January 2018 - Manchester-based linen manufacturer and supplier - Richard Haworth - has recently been awarded the latest ISO 9001:2015 certification, the internationally recognized benchmark for quality within an organisation.
By achieving the ISO 9001 certification, Richard Haworth are able to demonstrate to customers and suppliers that the systems in place meet the high standards set out by the International Organisation for Standardisation (ISO).
To gain the ISO 9001 certification, the company demonstrated the dedication and commitment to meeting the needs of customers, operating efficient management processes and delivering consistent, good quality products and services. Continue reading
As 2017 heads towards its conclusion, we are nearly ready for another year in hospitality. Anyone who keeps an eye on the industry, or who dines out on a regular basis, will know that every year new trends and fads emerge, and in this article we take a look at what we could see more of in 2018, judging by this year's restaurant developments.
If you can do something well once, why not do it just as well again? Successful British restaurants are eyeing the success of brands which are headed up by big-name chefs. They know the importance of a good reputation, and how it can be a wise business move to expand as soon as possible, Continue reading
PWC has released its predictions for the progress of the hotel industry as we transition from 2017 into 2018. The overall outlook is positive. There is no getting away from the fact that shock factors such as terrorist incidents have had a dampening effect on the leisure industry as a whole. The UK economy is continuing to grow, but at a slower rate, which is putting pressure on business and restricting their spending on corporate travel. That being said, the overall message is that the knock-on effect of these factors has been much less damaging than would have been expected. The outlook for 2018 is, therefore, a positive one. Continue reading
Every hotelier wants their customers to leave feeling relaxed and satisfied with their experience, but nobody’s perfect, and there are always things to improve upon.
The Hotel Guide 2018 will be out on 9 October, and we’re looking at some of the statistics and issues from the guide to give you an overview of the most common customer complaints, and what you can address to have every guest leaving with a smile.
One of the biggest areas for complaint, according to The Hotel Guide, is the bedroom, with 59% of complaints about the bed being saggy or uncomfortable, and 48% of comments about poor-quality bedding. Continue reading
Cautious hoteliers are being reminded not to wait for the Christmas period to update their facilities as the number of late-year bookings has soared.
Experts believe this could be the start of a larger trend of “fifth season” travel where British families are rediscovering the UK as a holiday destination. Many of these may have enjoyed similar adventures when they were young and they are now passing the same experience onto their children.
The evidence for this is that the period between summer and autumn, sometimes called "Sortumn", has seen a 61% increase in reservations. Continue reading
At Richard Haworth, we recognise that the hotel rooms of the future will be smarter, but a recent video at Hotels.com shows what hotels may look like in 50 years, and its a technophobe's worst nightmare!
From the moment the guest arrives, smart technologies will welcome them and shape their stay to their own needs. This is likely to include:
Face recognition to enter rooms
Hotel safety and security can be greatly enhanced by systems which will read their features as they check in. Continue reading
Hotel room hairdryers may be coated in more bacteria than the room’s toilet seats, a survey of nine locations has shown.
Kettles and light switches were also found to be unexpected offenders in the poor cleanliness league, the research showed. If these results can be generalised across the industry then there is an unacceptable risk of spreading colds or viruses that cause diarrhoea, one leading microbiologist explained.
With this in mind, visitors are advised to look for tell-tale signs of poor maintenance, such as clogged shower drains and dirty drinking glasses, and ask for extra cleaning or a room change as they prefer. Continue reading
High thread count fine yarn fabrics can be a challenge to efficiently launder and achieve an acceptable level of finish so creases and wrinkles do not put off guests. The following instructions will help you achieve the best results possible.
A minimum wash temperature of 60C should be used in the initial wash for new stock but higher temperatures ( upto 70C ) would be advantageous. This should ensure a good level of removal of any unwanted sizes and ensure a good level of cleanliness providing the process is working efficiently. Continue reading