To return or exchange a product you may do so within 14 days of receipt of the goods. The product you wish to return must be unused in its original, undamaged packaging. A full refund will be given for the goods but note we do not refund return carriage costs unless the goods received were damaged or incorrect.
Please note that parcels remain your responsibility until returned to us therefore we recommend that you obtain a certificate of posting or use a delivery service that offers insurance to the value of the goods being returned.
In order to process your request quicker, please complete the form below including your name, email address, order number, reason for the return and whether you want a refund or a replacement. We will reply within 48hrs with a Return Authorisation Number and details of how to return the product(s). Please allow up to 14 working days for your return to be processed.
If you would like to discuss the exchange or return of an item, please telephone 0845 337 7001 any time between 9am and 5pm Mon-Fri.