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Privacy Policy

This privacy policy sets out how Richard Haworth collects, processes, uses and protects any information that you give Richard Haworth when you use this website and use our services.
All information collected by Richard Haworth is stored and handled in accordance with the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018. Personal and financial information collected on this site is used for the sole purpose of processing and delivering your order and to send you information about our products and offers from time to time.
Richard Haworth is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website and our services, then you can be assured that it will only be used in accordance with this privacy policy.


Richard Haworth may regularly review and update this policy to ensure we comply with all the necessary regulations. All changes and updates will be reflected by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

 

What we collect

In order to provide our services to you, we may collect the following information:

• Name and job title

• Contact telephone number

• email address

• Demographic information such as postcode, preferences and interests

• If you place an order, we will also collect your credit card or payment details

• History of your preferences

• We keep a record of any correspondence you send us including e-mail messages as this helps us to track any problems or concerns you may have.

• We also keep a record of your purchases with us so that we deal quickly with any issue you may have about your order.

If you access our website from a mobile device or other devices, we may collect certain information from your device which includes your IP address, browser type, device type, general geographic location and any other technical details. We will also collect details of how you have used our website, links that were clicked and content that were of interest to you. We use this information for analytic purposes in order to improve your experience using our website with more relevant content.

 

What we do with the information we gather


Our legal basis for collecting and processing your data is to fulfil a contractual obligation in order to process orders. Richard Haworth will require your name, address, delivery address (if different), credit or debit card number and expiry date. We also ask for a telephone number to contact you if there are any difficulties with your order. Your credit card details are taken through a secure server for processing by your card provider and our bank. We will pass your name and delivery address on to the carrier responsible for delivering your order.
In some cases we may use your information for a legal obligation or in our legitimate interest in order to complete credit checks before we can provide you with services and confirming you as a new customer. If you choose not to provide us with required data, we may not be able to provide you with certain services and fulfilling our contractual obligations with you.

We also require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping and setting you up as a new customer.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• Planning our future product purchases so as to try and meet your requirements moving forward.

• Enabling us to contact you (and to ask for your permission to be included if we are planning any market research) so that we establish what you like or don't like about our products and service.

• When necessary, to share your information with credit reference or fraud detection agencies - at all times the information will be secure.

 

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
You may unsubscribe from receiving such information and offers at any time by emailing to [email protected]richardhaworth.co.uk and stating that you do not wish to receive any emails from Richard Haworth.

 

How long do we keep your data


We retain all information collected for the only as long as is necessary for the above mentioned purposes, and in line with our retention schedule. For more details on our retention schedule, please email us at [email protected]

 

What if you think we have incorrect information or you would like a copy of the information we hold about you?

Under the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018, you may request details of personal information which we hold about you through a subject access request. If you would like a copy of the information held on you please write to the address below or email us at [email protected]:

Data Protection Compliance, Richard Haworth Limited, Kearsley Mill, Stoneclough, Manchester, M26 1RH, United Kingdom

In responding to you subject access request, we will firstly ask you to confirm your identity by providing copies of any one of the following: passport, driving licence. If we do hold information about you, we provide you with a description of the data, tell you why we are processing your data, inform you who your data has been shared with and provide you with a copy of your personal data in a legible form or a commonly used electronic form.

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible to the above address. Any incorrect information will be corrected promptly.

If you would like us to erase or restrict the processing of your personal data, please write or email us as soon as possible, at the above address.

If you wish to make a complaint to the Information Commissioner’s Office on how we process and collect your data, you can do so by contacting their Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone 0303 123 1113 or 01625 545745.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you want to opt in to receiving communication from Richard Haworth including newsletters and promotional emails.

• If you wish to no longer receive any marketing emails from use, you can do so by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you or contacting us at [email protected]

 


Security


This website may contain links to enable you to visit other websites of interest. However, once you have used these links to leave our site you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites and such sites are not governed by this Privacy Policy. You should exercise caution and read the Privacy Policy applicable to the website in question.

 

E-Newsletters


We use a third party provider, MailChimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp privacy notice.

 

Sharing your data


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

When necessary, we may share your name, address and telephone number with a credit reference or fraud detection agency. This is for customers where credit accounts will be created for setting up new customers. Please contact us on [email protected] if you do not wish us to share your information for credit check purposes, however, we may not be able to provide you with certain services and fulfilling our contractual obligations with you.

 

How we use cookies


We use cookies to track your order through the shopping process. Cookies are commonly used on websites, do not contain personally identifiable information about you, do not pose a security threat and do not harm your computer. They simplify your shopping experience and mean that you don’t have to input your contact details every time you visit the site. Your credit or debit card details are not stored on the site and are always secure.

You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you cannot shop with us and may not be able to use certain features within our website.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
For the exhaustive list of cookies we collect see the List of cookies we collect section.

 

List of cookies we collect

COOKIE
Domain

Type
Description
Duration


YSC

.youtube.com
Advertisement
YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
session


VISITOR_INFO1_LIVE

.youtube.com
Advertisement
A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
5 months 27 days

test_cookie
.doubleclick.net
Advertisement
The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
15 minutes

IDE
.doubleclick.net
Advertisement
Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
1 year 24 days


yt-remote-device-id
youtube.com
Advertisement
These cookies are set via embedded youtube-videos.
never


yt-remote-connected-devices
youtube.com
Advertisement
These cookies are set via embedded youtube-videos.
never


mf_user
.richardhaworth.co.uk
Analytics
This cookie is used to identify whether the user is new to the website or a revisitor.
3 months


_ga
.richardhaworth.co.uk
Analytics
The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
2 years


_gid
.richardhaworth.co.uk
Analytics
Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
1 day


_hjid
.richardhaworth.co.uk
Analytics
This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script.
1 year


_hjFirstSeen
.richardhaworth.co.uk
Analytics
This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
30 minutes


_gat_UA-1281442-1
.richardhaworth.co.uk
Analytics
This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
1 minute


_hjAbsoluteSessionInProgress
.richardhaworth.co.uk
Analytics
No description available.
30 minutes


CONSENT
.youtube.com
Analytics
These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
16 years 3 months 21 days 9 hours 16 minutes


X-Magento-Vary
www.richardhaworth.co.uk
Functional
This cookie is set by the Magento. This cookie is used for configuration setting that improves performance when using Varnish static content sharing.
1 hour


__zlcmid
.richardhaworth.co.uk
Functional
This cookie is used by Zendesk live chat and is used to store the live chat ID.
1 year


mage-messages
www.richardhaworth.co.uk
Functional
This cookie is set by the provider Magento. This cookie is used to track error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.
1 hour


PHPSESSID
.www.richardhaworth.co.uk
Necessary
This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
1 hour


AWSALBCORS
widget-mediator.zopim.com
Necessary
This cookie is used for load balancing services provded by Amazon inorder to optimize the user experience. Amazon has updated the ALB and CLB so that customers can continue to use the CORS request with stickness.
7 days


JSESSIONID
.nr-data.net
Necessary
Used by sites written in JSP. General purpose platform session cookies that are used to maintain users' state across page requests.
past


sg_cookies
.richardhaworth.co.uk
Other
No description available.
3 months


mf_02a73f16-5449-4e66-acdc-41f5eea262c1
.richardhaworth.co.uk
Other
No description
session


STUID
www.richardhaworth.co.uk
Other
No description available.
1 hour


STUVID
www.richardhaworth.co.uk
Other
No description available.
1 year


wp_customerGroup
.www.richardhaworth.co.uk
Other
No description available.
1 year


mage-cache-sessid
www.richardhaworth.co.uk
Other
This cookie is set by the Magento. This cookie is used to cleanup the local cache storage. When the cookie is removed by the backend application, the admin cleans up local storage, and sets the cookie value to true.
1 hour


section_data_ids
www.richardhaworth.co.uk
Other
This cookie is set by the provider Magento.This cookie is used store customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.
1 hour


recently_viewed_product
www.richardhaworth.co.uk
Other
This cookie is set by the Magento. This cookie is used to stores product IDs of recently viewed products for easy navigation.
1 hour


recently_viewed_product_previous
www.richardhaworth.co.uk
Other
This cookie is set by the Magento. This cookie is used to stores product IDs of recently previously viewed products for easy navigation.
1 hour


recently_compared_product
www.richardhaworth.co.uk
Other
This cookie is set by the Magento. This cookie is used to stores product IDs of recently compared products.
1 hour


recently_compared_product_previous
www.richardhaworth.co.uk
Other
This cookie is set by the Magento. This cookie is used to store product IDs of previously compared products for easy navigation.
1 hour


product_data_storage
www.richardhaworth.co.uk
Other
This cookie is set by the Magento. This cookie is used to stores configuration for product data related to Recently Viewed / Compared Products.
1 hour


wp_customerId
www.richardhaworth.co.uk
Other
No description
past


recently_compared_product_previous
richardhaworth.co.uk
Other
This cookie is set by the Magento. This cookie is used to store product IDs of previously compared products for easy navigation.
never


product_data_storage
richardhaworth.co.uk
Other
This cookie is set by the Magento. This cookie is used to stores configuration for product data related to Recently Viewed / Compared Products.
never


recently_compared_product
richardhaworth.co.uk
Other
This cookie is set by the Magento. This cookie is used to stores product IDs of recently compared products.
never


recently_viewed_product
richardhaworth.co.uk
Other
This cookie is set by the Magento. This cookie is used to stores product IDs of recently viewed products for easy navigation.
never


recently_viewed_product_previous
richardhaworth.co.uk
Other
This cookie is set by the Magento. This cookie is used to stores product IDs of recently previously viewed products for easy navigation.
never


form_key
www.richardhaworth.co.uk
Performance
This cookie is used to track the form submissions and for facilitating content caching on browser to make pages load faster.
1 day


mage-cache-storage
www.richardhaworth.co.uk
Performance
This cookie is set by Magento. This cookie is used for caching content on the browser to make pages load faster.
1 day


mage-cache-storage-section-invalidation
www.richardhaworth.co.uk
Performance
This cookie is set by Magento. This cookie is used for caching content on the browser to make pages load faster.
1 day


mage-banners-cache-storage
www.richardhaworth.co.uk
Performance
This cookie is set by the provider Magento eCommerce platform. This cookie is used for storing banner content locally to improve performance.
1 day


mage-cache-storage
richardhaworth.co.uk
Performance
This cookie is set by Magento. This cookie is used for caching content on the browser to make pages load faster.
never


mage-cache-storage-section-invalidation
richardhaworth.co.uk
Performance
This cookie is set by Magento. This cookie is used for caching content on the browser to make pages load faster.
never


mage-banners-cache-storage
richardhaworth.co.uk
Performance
This cookie is set by the provider Magento eCommerce platform. This cookie is used for storing banner content locally to improve performance.
never

 

Credit Card Security


We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software – the industry standard technology for securing credit card data - which encrypts information transmitted from our website. Each credit card transaction is authorised and charged separately, so you will be required to input the entire number for all transactions. We are confident that no unauthorised person or organisation will be able to access the credit card information we record.

 
Google Remarketing


Richard Haworth uses Google remarketing. Remarketing is a type of online advertising which allows us to show ads to users who have previously visited our website as they browse the Web. Therefore, as a visitor to the Richard Haworth website, please be aware of the following:

• third party vendors, including Google, show Richard Haworth website ads on sites on the internet

• third party vendors, including Google, use cookies to serve ads based on a user's prior visits to the Richard Haworth website

• users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

 

Offer code terms

Use of discount codes is subject to the following terms & conditions

• Promotional/discount codes may be subject to an expiry date.

• Codes are only valid when redeemed directly at www.richardhaworth.co.uk

• One promotional/discount code cannot be used in conjunction with another.

• Discount does not include/apply to delivery charges.

 


How to contact us

All material on this website, except where specifically stated otherwise, is copyright ©2018 Richard Haworth Limited, Kearsley Mill, Stoneclough, Manchester, M26 1RH, United Kingdom. Trademarks, service marks and logos displayed on this site belong to Richard Haworth Limited.
We are registered with the Information Commissioner’s Office as a data controller. Our ICO registration number is Z3398056.

 

For any questions with regards to this privacy policy, please contact our data protection lead at [email protected] or telephone 01204 702300.