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A Selection of our Customers

The Richard Haworth Blog

  • 2018 restaurant trends

    As 2017 heads towards its conclusion, we are nearly ready for another year in hospitality. Anyone who keeps an eye on the industry, or who dines out on a regular basis, will know that every year new trends and fads emerge, and in this article we take a look at what we could see more of in 2018, judging by this year's restaurant developments.

     

    Restaurant groups

     

    If you can do something well once, why not do it just as well again? Successful British restaurants are eyeing the success of brands which are headed up by big-name chefs. They know the importance of a good reputation, and how it can be a wise business move to expand as soon as possible, Continue reading

  • Hotel Industry Set for Growth in 2018

    PWC has released its predictions for the progress of the hotel industry as we transition from 2017 into 2018. The overall outlook is positive. There is no getting away from the fact that shock factors such as terrorist incidents have had a dampening effect on the leisure industry as a whole. The UK economy is continuing to grow, but at a slower rate, which is putting pressure on business and restricting their spending on corporate travel. That being said, the overall message is that the knock-on effect of these factors has been much less damaging than would have been expected. The outlook for 2018 is, therefore, a positive one. Continue reading

  • How to increase customer satisfaction at your hotel

    Every hotelier wants their customers to leave feeling relaxed and satisfied with their experience, but nobody’s perfect, and there are always things to improve upon.

    The Hotel Guide 2018 will be out on 9 October, and we’re looking at some of the statistics and issues from the guide to give you an overview of the most common customer complaints, and what you can address to have every guest leaving with a smile.

     

    Bedrooms

     

    One of the biggest areas for complaint, according to The Hotel Guide, is the bedroom, with 59% of complaints about the bed being saggy or uncomfortable, and 48% of comments about poor-quality bedding. Continue reading

  • 61% increase in late season bookings reminds hoteliers not to delay on refreshing facilities

    Cautious hoteliers are being reminded not to wait for the Christmas period to update their facilities as the number of late-year bookings has soared.

     

    Experts believe this could be the start of a larger trend of “fifth season” travel where British families are rediscovering the UK as a holiday destination. Many of these may have enjoyed similar adventures when they were young and they are now passing the same experience onto their children.

     

    The evidence for this is that the period between summer and autumn, sometimes called "Sortumn", has seen a 61% increase in reservations. Continue reading

  • What will the hotels of the future look like?

    At Richard Haworth, we recognise that the hotel rooms of the future will be smarter, but a recent video at Hotels.com shows what hotels may look like in 50 years, and its a technophobe's worst nightmare!

    From the moment the guest arrives, smart technologies will welcome them and shape their stay to their own needs. This is likely to include:

     

    Face recognition to enter rooms

     

    Hotel safety and security can be greatly enhanced by systems which will read their features as they check in. Continue reading

  • Could your hotel be performing better?

    Hotel room hairdryers may be coated in more bacteria than the room’s toilet seats, a survey of nine locations has shown.

     

    Kettles and light switches were also found to be unexpected offenders in the poor cleanliness league, the research showed. If these results can be generalised across the industry then there is an unacceptable risk of spreading colds or viruses that cause diarrhoea, one leading microbiologist explained.

     

    With this in mind, visitors are advised to look for tell-tale signs of poor maintenance, such as clogged shower drains and dirty drinking glasses, and ask for extra cleaning or a room change as they prefer. Continue reading

  • Struggling to remove creases and wrinkles from your bedding?

    High thread count fine yarn fabrics can be a challenge to efficiently launder and achieve an acceptable level of finish so creases and wrinkles do not put off guests. The following instructions will help you achieve the best results possible.

     

    Temperature

     

    A minimum wash temperature of 60C should be used in the initial wash for new stock but higher temperatures ( upto 70C ) would be advantageous. This should ensure a good level of removal of any unwanted sizes and ensure a good level of cleanliness providing the process is working efficiently. Continue reading

  • 5 Rising trends for the food and beverage sectors

    The food and beverage industry is as susceptible to the whims of fashion and change as any other. Here's a look at five rising trends sweeping the UK and European F&B sectors.

     

    Counter couture

    Brexit is having a major impact on business models across numerous industries, and the food and beverage sectors are no exceptions. The imminent changes are likely to see a switch to the more American 'diner' models that embrace counter couture and downplay full table service. This is an effective model from an economic perspective, and it generally requires fewer members of staff to serve more customers. Continue reading

  • Luxury hotel bathrobes are the latest must-have for the selfie set!

    The selfie craze has been steadily growing for some time now, with many businesses searching for ways to capitalise on the obsession to promote their businesses. As the humble bathrobe takes centre stage and becomes the latest must-have accessory among the selfie set, hoteliers around the world are are rushing to ensure they have the perfectly fluffy, pristinely white robes hanging in their en suites to tempt their guests into providing them with a little free publicity.

     

    Bathrobes have long since become a staple provision for hotels, alongside the obligatory shampoo, conditioner and pillow chocolates. Hotel bathrobes may seem like an insignificant detail, or an extravagant indulgence depending on the price bracket of your rooms, but the latest bathrobe selfie trend has made them a sound business investment for even the most budget rooms. Continue reading

  • Reasons Why Signature Table Linen saves you money

    At Richard Haworth, we do far more for our clients than just sell them tablecloths and linens. Established in 1876, we have long been committed to helping our business associates grow and expand, and a recent study has confirmed that we do exactly that, by saving them up to £31,000 per year.

     

    This independent research showed that by taking advantage of our exceptional prices, a typical 500-room hotel could save more than £31,000 annually, just by using our table linens.How? Because of the quality and cleverness of our designs. Not only competitively costed, but also able to be washed at below average temperatures, those who use them can benefit from lower energy bills as well as reduced energy usage. Continue reading

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