Hotels and B&B's

If you run a hotel, you'll know that items shrinking in the wash can be a real headache. There's nothing more annoying than having to reorder supplies after finding that perfectly good bedding has shrunk. Hotel-quality bedding is not cheap and, as well as the inconvenience, having to constantly restock your supplies can be a huge drain on your profits. Luckily, shrinking is not inevitable. By taking a few simple steps, you can ensure that your bedding keeps its size wash after wash.   What is shrinking and why does it happen?   Shrinking or Dimensional stability to laundering, is the result of the weave of a fabric `closing up` under washing and some drying conditions. Continue reading →

For the safety of guests and staff, hotels are looking at best practices in the disinfection of linens and towels during the Covid pandemic. Whilst there is preliminary evidence that the Covid-19 virus "does not survive well" on fabrics, here are some insider tips from Richard Haworth, leading supplier of hotel linens on striking the correct balance between caring for your guests and caring for your bed linen and towelling. Start with good quality products Starting with top quality materials is the key to extending performance and product life, even when using more rigorous cleaning processes. For example, our Prima Duvet Covers are made Continue reading →

The hospitality industry produces a whopping 2.87 million tonnes of plastic each year and most of it may have been unnecessarily sent to landfill. However, it's not too late for hotels to rectify their past environmental shortcomings and start recycling; with some education and minor changes, it's possible for all hotels to reduce the amount of plastic they use. Improve your recycling scheme Half a million tonnes of recycling was unnecessarily burned or sent to landfill in 2017, all because it was improperly disposed of to begin with; Continue reading →

The world is constantly evolving and brands will need to come up with new and innovative ways to attract customers to their amazing services; the hospitality industry is no exception. A recent survey show that 86% of travellers value personalisation when it comes to their hotel experience. A more personalised customer experience is expected to take the hospitality industry by storm, revolutionising each guest's stay. Here are three big changes you can expect to see in the coming years: 1. The impact of technology It's no secret that mobile phones can make our lives so much easier, especially when Continue reading →

When hotels and B&Bs are looking at new sources of revenue, future workspace trends may not be the first thing that springs to mind. Equally, co-working spaces are not necessarily something you’d expect to find in a hotel. But changing habits mean more people are more mobile, whether they’re working remotely or building a start-up on the move. Continue reading →

If you run a bed & breakfast, you'll already know that great service can allow you to stand out from the crowd and to enjoy healthy custom and repeat business. But in an age where customers are increasingly demanding, what exactly constitutes a great customer experience - and how can you deliver it? Our tips will help you to get ahead - fast.   That first impression...   First impressions count - and all the more so in a service business where you are creating comfortable, attractive and welcoming accommodation for your guests. Continue reading →

Hotels of any size would do well to consider the benefits of adding a spa, for greater customer enjoyment and satisfaction. It's increasingly the case that hotel guests expect a variety of leisure facilities when they book a room, even if they're only staying the one night. Effective Planning More and more hotels are adding a spa now, because of this factor, whether they're city hotels or country lodges. The amount spent on fitting a spa can vary enormously though, so, if you're considering installing in your hotel, you need to research it thoroughly beforehand. Continue reading →

Hoteliers know that there is a constant balance to be maintained between quality, guest satisfaction and cost management, especially when it comes to operational and utility costs. One key example is laundering. Most hotels will have sizeable laundry requirements and require exacting finishes and a timely turnaround of the service. This is vital to get right, as guests view a clean and attractive bedroom as one of the most important aspects of their visitor experience.   So with this in mind, should you take the job in-house or outsource it - and what are the pros and cons of each approach? Continue reading →

January 2018 - Manchester-based linen manufacturer and supplier - Richard Haworth - has recently been awarded the latest ISO 9001:2015 certification, the internationally recognized benchmark for quality within an organisation.   By achieving the ISO 9001 certification, Richard Haworth are able to demonstrate to customers and suppliers that the systems in place meet the high standards set out by the International Organisation for Standardisation (ISO).   To gain the ISO 9001 certification, the company demonstrated the dedication and commitment to meeting the needs of customers, operating efficient management processes and delivering consistent, good quality products and services. Continue reading →

Every hotelier wants their customers to leave feeling relaxed and satisfied with their experience, but nobody’s perfect, and there are always things to improve upon. The Hotel Guide 2018 will be out on 9 October, and we’re looking at some of the statistics and issues from the guide to give you an overview of the most common customer complaints, and what you can address to have every guest leaving with a smile. Bedrooms One of the biggest areas for complaint, according to The Hotel Guide, is the bedroom, with 59% of complaints about the bed being saggy or uncomfortable, and 48% of comments about poor-quality bedding. Continue reading →