Customer Service 0845 337 7001

Trade Enquiries 0845 3377732

Customer Service 0845 337 7001

Trade Enquiries 0845 3377732

A Selection of our Customers


  • How personalisation is revolutionising the hotel experience

    The world is constantly evolving and brands will need to come up with new and innovative ways to attract customers to their amazing services; the hospitality industry is no exception. A recent survey show that 86% of travellers value personalisation when it comes to their hotel experience. A more personalised customer experience is expected to take the hospitality industry by storm, revolutionising each guest's stay. Here are three big changes you can expect to see in the coming years:


    1. The impact of technology


    It's no secret that mobile phones can make our lives so much easier, especially when Continue reading

  • The outlook for hotel owners 2016-17

    There has been endless speculation on how Brexit will affect the UK economy as a whole – so much so, that despite the fact that the UK has not yet left the EU, high uncertainty has left the pound weak and businesses unwilling to invest. Yet for every type of business suffering, another type of business is reaping the rewards associated with a weakened pound. It isn’t quite clear as to whether the hotel and tourism industry will flounder or flourish, but the early signs are not positive.

    Continue reading

  • Offer the best facilities if you want to keep your customers

    The hotel industry has always been highly competitive, especially in recent years, but new research shows how establishments are refurbishing their premises in order to up their game and secure profitable custom.


    Funding Options, the online business finance firm, found that the British hotel industry had increased its refurbishment spend to £1.6 billion in the past year (a rise of 57%) in order to compete with the new wave of home-letting offers such as Airbnb. These new online competitors are proving to be a tough new form of competition for traditional hotels - who are fighting back Continue reading

  • How will Brexit impact the UK hotel trade?

    The Brexit vote in June was not just a major political event; it sent shockwaves through every sector of the economy. But what does the decision to leave the EU and the slow process of withdrawing mean for the hotel trade?

    One trend is already becoming obvious. A report carried out by auditing giants Pricewaterhouse Coopers (PwC) after the Brexit vote revealed that, while London hoteliers are facing short-falls in the business customer sector, regional hotels are experiencing a corresponding rise. In fact, PwC forecasted that occupancy rates in regional UK hotels would be the highest ever recorded. Continue reading

  • Could we be Paying Too Much Attention to Travel Review Sites?

    Online reviews are everywhere in today’s world; Facebook, Google, Bing, Expedia, for example, and ask any hotel executive about social media and the name Tripadviser will inevitably come up. Today, consumer review sites are rapidly evolving into totally interactive, social marketing platforms and hotel and travel companies are seeking to protect their brands and reputations as well as building a more intimate relationship with existing and new clientele. Many hoteliers actually admit to being ‘addicted’ to these customer review websites and most hotels have a reputation management plan in place, or a review specific strategy, but are hoteliers paying these websites too much attention? Continue reading

  • Trends in hotel technology 2015

    2015 has been an exciting year for hoteliers so far due to the new technology which is now available to hotels of all sizes, helping them to add value to their guests’ experience. Here are some of the major trends in technology which are hitting hotels this year:

      Continue reading

  • Set the perfect wedding reception table

    For many people their wedding is one of the most important days of their life, so it’s understandable that most people want everything to be as perfect as possible when they say I do. The wedding reception is just as important, and this is a brief guide on getting your table settings just right.

    Circular or rectangular tables

    Circular tables are arguably more social and democratic but they can be less space-efficient than rectangular tables. If you are using long, narrow table use tall centrepieces to add depth to the setting, Continue reading

  • New ranges added to Boutique Linen Collection

    The Boutique Linen collection has added a number of exciting new Bed and Bath linen ranges. Four modern designs – Belgravia, Hoxton, Portobello and Mayfair – have been added to the existing Boutique Linen bedding range. The luxury 300 thread count, 115 gsm white cotton percale sets are complemented by unique coloured trims and edgings, which offer a stylish twist on regular plain white cotton bedding.

    The sophisticated designs have been developed following competiveness between hoteliers, who want to create a high-end look to set off existing furnishings. Continue reading

  • Safeguard your linens with RFID chips

    Did you know we can safeguard your linens by fitting RFID chips, all from our UK manufacturing operation.

    Laundries, hotels and restaurants are using RFID chips to monitor stock and operate more economically. Our manufacturing capabilities enables us to supply this demand quickly and efficiently at our onsite fitting facilities.

    RFID chips help businesses manage premium stock control, ensure correct usage of linen and reduce theft – all key factors for the successful management of any laundry, hotel or restaurant. Continue reading

  • Celebrate the Best of British with the new Table Linen collection

    Celebrate the Best of British in 2012 with the Richard Haworth British table linen collection. Developed to help hotels and restaurants celebrate the 2012 Olympics and Queen’s Diamond Jubilee in style.

    The set – which is UK manufactured at Kearsley Mill, Lancashire – consists of a tablecloth and four runners. Matching napkins, table skirts, chair covers, bows and sashes are also available. For a more decorative look, attractive fan napkins (pictured) are also made on request. Continue reading

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