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A Selection of our Customers

Hotel

  • How hotels can get more direct bookings – and rely on travel agencies less

    Hotel booking websites, including the likes of Expedia, Hotels.com, Trivago and others, have been in the news recently regarding misleading advertising claims, hidden costs and their sales techniques. In total, six websites have been given until September to change how they operate, thanks to action from the Competition and Markets Authority (CMA).

     

    At the same time, there’s a sense in the industry that the balance of power has tilted in recent months away from online travel agencies, and in favour of direct bookings for hotels, B&Bs and self-catering holiday accommodation.

    Continue reading

  • Outlook for the UK's hotel sector in 2019

    The PwC Hotels Forecast 2019 doesn’t make for comfortable reading, with growth set to be adversely affected by economic uncertainty, depressed business demand and the sector being flooded with new rooms.

     

    While last year showed strong trading, in 2018 slower economic growth has held things back, while up to five thousand new hotel rooms are potentially being launched in London alone, with another 4,300 set to open in the new year.

     

    Over the last five years, the sector has already been expanded to the tune of approaching 40,000 rooms. Outside London, a similar number is set to launch over the remainder of this year and in 2019.

    Continue reading

  • UK hotel sector boosted tremendously by hot summer 2018

    The 2018 summer heatwave has given the UK hotel sector a phenomenal boost over the past few weeks, as Brits have rushed to the seaside and popular countryside resorts to take utmost advantage of the hot weather. Hoteliers across the UK are thrilled to report that business is booming and hotel demand is significantly up on 2017 figures, according to a report from Expedia Group.

     

    Hotels benefit from more guests through 2018

     

    Research has shown that more than 50% of Brits plan a staycation summer for 2018  and this has been boosted incredibly by the sweltering temperatures through July. Continue reading

  • Should you install a spa in your hotel?

    Hotels of any size would do well to consider the benefits of adding a spa, for greater customer enjoyment and satisfaction. It's increasingly the case that hotel guests expect a variety of leisure facilities when they book a room, even if they're only staying the one night.

     

    Effective Planning

     

    More and more hotels are adding a spa now, because of this factor, whether they're city hotels or country lodges. The amount spent on fitting a spa can vary enormously though, so, if you're considering installing in your hotel, you need to research it thoroughly beforehand. Continue reading

  • Should hoteliers launder in-house or via a laundry?

    Hoteliers know that there is a constant balance to be maintained between quality, guest satisfaction and cost management, especially when it comes to operational and utility costs. One key example is laundering. Most hotels will have sizeable laundry requirements and require exacting finishes and a timely turnaround of the service. This is vital to get right, as guests view a clean and attractive bedroom as one of the most important aspects of their visitor experience.

     

    So with this in mind, should you take the job in-house or outsource it - and what are the pros and cons of each approach? Continue reading

  • Five hotel room trends you need to know about

    When you think of the ideal hotel room, does it look the same as the ones you visited when you were a child? The chances are that it doesn’t even look like those you loved five years ago. Interior design trends are always changing, and if you want the rooms you provide to please customers, you’d better keep up. Here’s what’s hot in 2018.

     

    A warm welcome

    People looking for hotel rooms today are all about that cosy, home-away-from-home feeling. They want somewhere that looks stylish and clean but is all about comfort and relaxation. Interestingly, that doesn’t mean warm colours Continue reading

  • Hotel Industry Set for Growth in 2018

    PWC has released its predictions for the progress of the hotel industry as we transition from 2017 into 2018. The overall outlook is positive. There is no getting away from the fact that shock factors such as terrorist incidents have had a dampening effect on the leisure industry as a whole. The UK economy is continuing to grow, but at a slower rate, which is putting pressure on business and restricting their spending on corporate travel. That being said, the overall message is that the knock-on effect of these factors has been much less damaging than would have been expected. The outlook for 2018 is, therefore, a positive one. Continue reading

  • How to increase customer satisfaction at your hotel

    Every hotelier wants their customers to leave feeling relaxed and satisfied with their experience, but nobody’s perfect, and there are always things to improve upon.

    The Hotel Guide 2018 will be out on 9 October, and we’re looking at some of the statistics and issues from the guide to give you an overview of the most common customer complaints, and what you can address to have every guest leaving with a smile.

     

    Bedrooms

     

    One of the biggest areas for complaint, according to The Hotel Guide, is the bedroom, with 59% of complaints about the bed being saggy or uncomfortable, and 48% of comments about poor-quality bedding. Continue reading

  • What will the hotels of the future look like?

    At Richard Haworth, we recognise that the hotel rooms of the future will be smarter, but a recent video at Hotels.com shows what hotels may look like in 50 years, and its a technophobe's worst nightmare!

    From the moment the guest arrives, smart technologies will welcome them and shape their stay to their own needs. This is likely to include:

     

    Face recognition to enter rooms

     

    Hotel safety and security can be greatly enhanced by systems which will read their features as they check in. Continue reading

  • Could your hotel be performing better?

    Hotel room hairdryers may be coated in more bacteria than the room’s toilet seats, a survey of nine locations has shown.

     

    Kettles and light switches were also found to be unexpected offenders in the poor cleanliness league, the research showed. If these results can be generalised across the industry then there is an unacceptable risk of spreading colds or viruses that cause diarrhoea, one leading microbiologist explained.

     

    With this in mind, visitors are advised to look for tell-tale signs of poor maintenance, such as clogged shower drains and dirty drinking glasses, and ask for extra cleaning or a room change as they prefer. Continue reading

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