Richard Haworth, the leading supplier of bed, bath and table linens to the hospitality sector, is proud to announce they are the recepient of the Feefo Platinum Trusted Service Award 2021. The award recognises businesses that deliver exceptional customer experiences by receiving the Gold Trusted Service for the past three consecutive years. Feefo is an independent feedback platform that only collects ratings and reviews from verified customers – that means they are always genuine. With 90% of all reviews being 5 stars over the last 12 months, Richard Haworth thanks each and every customer for their feedback and assisting the company maintain its high levels of service across all areas of the business
The world is constantly evolving and brands will need to come up with new and innovative ways to attract customers to their amazing services; the hospitality industry is no exception. A recent survey show that 86% of travellers value personalisation when it comes to their hotel experience. A more personalised customer experience is expected to take the hospitality industry by storm, revolutionising each guest's stay. Here are three big changes you can expect to see in the coming years:
1. The impact of technology
It's no secret that mobile phones can make our lives so much easier, especially when Continue reading
If you run a bed & breakfast, you'll already know that great service can allow you to stand out from the crowd and to enjoy healthy custom and repeat business. But in an age where customers are increasingly demanding, what exactly constitutes a great customer experience - and how can you deliver it? Our tips will help you to get ahead - fast.
That first impression...
First impressions count - and all the more so in a service business where you are creating comfortable, attractive and welcoming accommodation for your guests. Continue reading
Every hotelier wants their customers to leave feeling relaxed and satisfied with their experience, but nobody’s perfect, and there are always things to improve upon.
The Hotel Guide 2018 will be out on 9 October, and we’re looking at some of the statistics and issues from the guide to give you an overview of the most common customer complaints, and what you can address to have every guest leaving with a smile.
One of the biggest areas for complaint, according to The Hotel Guide, is the bedroom, with 59% of complaints about the bed being saggy or uncomfortable, and 48% of comments about poor-quality bedding. Continue reading
Whether you're running a boutique restaurant or string of successful eateries, relevant and effective marketing is vital for keeping your existing customers engaged, attracting new customers, and growing your business. There are many elements involved in successful marketing, here are six essential marketing tips that every restaurant needs to guarantee success...
1. Customer awareness
Get to know your customers and the type of people you want to attract to your restaurant. Build a bespoke database of clientele and people interested in your food. Continue reading
We’d like to take a moment to pop the champagne corks and offer a huge congratulations to our client Flemings Mayfair, after the stunning boutique hotel in the heart of London was among the winners at the prestigious 10th World Luxury Hotel Awards.
The beautiful city hotel, which can be found on the capital's Half Moon Street and was originally founded all the way back in 1851, was named Best Luxury City Hotel at the glittering ceremony held in the St Regis Doha in Qatar at the end of October.
An annual event, the World Luxury Hotel Awards is a highly regarded ceremony celebrating the finest in Continue reading
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