Customer Service 0845 337 7001

Trade Enquiries 0845 3377732

Customer Service 0845 337 7001

Trade Enquiries 0845 3377732

A Selection of our Customers

bedroom

  • How to increase customer satisfaction at your hotel

    Every hotelier wants their customers to leave feeling relaxed and satisfied with their experience, but nobody’s perfect, and there are always things to improve upon.

    The Hotel Guide 2018 will be out on 9 October, and we’re looking at some of the statistics and issues from the guide to give you an overview of the most common customer complaints, and what you can address to have every guest leaving with a smile.

     

    Bedrooms

     

    One of the biggest areas for complaint, according to The Hotel Guide, is the bedroom, with 59% of complaints about the bed being saggy or uncomfortable, and 48% of comments about poor-quality bedding. Continue reading

  • Summer Style Guide 2014 - In the Bedroom

    In the Bedroom: Flawless & Fresh

     

    Summer is an amazing season that we all look forward to; we love to stay outdoors and enjoy the fresh air and sunlight. This year, bring summer indoors, especially into the bedroom, to get your guests in the summer mood with a calm and clear mind every day.  Nothing beats ending a day of fun in the sun by slipping between fresh, cool cotton sheets.

    Bedding, curtains and natural plants and flowers are the first and easiest step in summer bedroom décor. Add rustic accessories and natural woods help to create a summer country-house atmosphere Continue reading

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