Customer Service 0845 337 7001

Trade Enquiries 0845 3377732

Customer Service 0845 337 7001

Trade Enquiries 0845 3377732

A Selection of our Customers

bathroom

  • Should you install a spa in your hotel?

    Hotels of any size would do well to consider the benefits of adding a spa, for greater customer enjoyment and satisfaction. It's increasingly the case that hotel guests expect a variety of leisure facilities when they book a room, even if they're only staying the one night.

     

    Effective Planning

     

    More and more hotels are adding a spa now, because of this factor, whether they're city hotels or country lodges. The amount spent on fitting a spa can vary enormously though, so, if you're considering installing in your hotel, you need to research it thoroughly beforehand. Continue reading

  • How to increase customer satisfaction at your hotel

    Every hotelier wants their customers to leave feeling relaxed and satisfied with their experience, but nobody’s perfect, and there are always things to improve upon.

    The Hotel Guide 2018 will be out on 9 October, and we’re looking at some of the statistics and issues from the guide to give you an overview of the most common customer complaints, and what you can address to have every guest leaving with a smile.

     

    Bedrooms

     

    One of the biggest areas for complaint, according to The Hotel Guide, is the bedroom, with 59% of complaints about the bed being saggy or uncomfortable, and 48% of comments about poor-quality bedding. Continue reading

  • How to Make the Most of a Small Bathroom Space

    Whether you have a small space available for your main bathroom or you are squeezing in an en suite, configuring the toilet, sink and shower can be tricky, not to mention a towel rail or toilet roll holder. However, despite the challenges, you can create a lovely bathroom in a small space by following a few little design tips.

    1. Get clever with the vanity unit

    Choose a smart sink unit, possibly even a pedestal style with a shelf to hold towels or a basket for toilet paper, making the most of any extra storage space you can create. Continue reading

  • Summer Style Guide 2014 - In the Bathroom

    In the Bathroom: Soothing & Serene

    For the hot summer months, there are a variety of bathroom themes you can go with: bold with colour, breezy bright whites, soothing seaside blues and garden greens. Use these themes to create the perfect spa-like, summer look for your bathroom.

     

    Bright and breezy whites

    Nothing says "relaxing spa" like light and bright walls and ceilings. Continue reading

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