Customer Service 0845 337 7001

Trade Enquiries 0845 3377732

Customer Service 0845 337 7001

Trade Enquiries 0845 3377732

restaurants

  • How to increase customer satisfaction at your hotel

    Every hotelier wants their customers to leave feeling relaxed and satisfied with their experience, but nobody’s perfect, and there are always things to improve upon.

    The Hotel Guide 2018 will be out on 9 October, and we’re looking at some of the statistics and issues from the guide to give you an overview of the most common customer complaints, and what you can address to have every guest leaving with a smile.

     

    Bedrooms

     

    One of the biggest areas for complaint, according to The Hotel Guide, is the bedroom, with 59% of complaints about the bed being saggy or uncomfortable, and 48% of comments about poor-quality bedding. Continue reading

  • We are delighted to announce the launch of the stylish Bistro napkins

    We are delighted to announce the launch of our stylish Bistro napkins to complement their already market leading table linen offering. Perfect for casual dining, the napkins are available in three attractive colour stripe options.

     

    Established in 1876, the company has long been providing bath, bed and table linens, along with soft furnishings, to the hospitality industry. Indeed its introduction of a cotton-soft polyester table linen range 20 years ago revolutionized the restaurant sector and quickly become the industry standard.

     

    Its latest creation bridges the gap between the fine dining aesthetic of pristine tablecloths and the casual setting of paper napkins, Continue reading

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