Hotels 'rated top for customer services'
When it comes to customer services, UK hotels have cause to celebrate.
While choosing the best hotel supplies may be one way of making a positive impact on the mind of the customer, holiday accommodation owners have proven that it is old fashioned service with a smile that best impresses.
A recent survey by moneysupermarket.com has revealed that hotels have come in second place for offering the best customer service, second only to hairdressers.
However, in the service industry rankings, estate agents, energy companies and banks did not perform as well, coming at the bottom of the list.
Kevin Mountford, head of banking at the website, said: "The art of good customer service need not be so tricky, simply by moving off the script and talking to customers in a more personal, sympathetic way, banks could do a lot to improve the way they are perceived."
So, while choosing the best white bed linen to make their guests enjoy a good night's sleep is important, it is equally vital that hotel owners and staff positively engage with their customers to ensure they come back.
Erik Wolf, president of the International Culinary Tourism Association, recently claimed more Britons are choosing to check into hotels in order to taste the local culinary delights.