The UK’s leading provider of bed, bath and table linen to the hospitality sector, Richard Haworth, has been awarded Feefo’s highest award following a booming year for business.
The Lancashire-based business has received Feefo’s Platinum Award for Trust Service - an award which is given only to businesses that achieve Feefo’s Gold standard for three consecutive years.
The Platinum Award, which is brand new for 2022, is bestowed upon businesses who provide consistently excellent service, and dedicate themselves to their customer experience year after year.
Raj Ruia, director of Richard Haworth, commented: “We are proud to have received this independent recognition for our dedication to helping customers. At Richard Haworth we pride ourselves in offering the finest, high-quality products that suit our customers’ needs and always assist customers with their purchases.
“We strive to maintain a high standard of service across the business and are thrilled that our customers leave genuine 5-star reviews.”
Over the last 12 months Richard Haworth received an average rating of 4.7/5 for customer service and 4.8/5 for product quality, via Feefo.
Speaking about the awards, Feefo’s ‘head of customer success’, said: “The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience.
“I’m so impressed by how our customers, like Richard Haworth, have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.”
Richard Haworth’s range of bed, bath and table linens are created using the highest quality fabric, so that as the world reopens after Covid-19 and guests are welcomed back to hotels across the country, hoteliers and restaurateurs can be sure that its products are highly durable and will stand the test of time.
Raj added: “It’s been a difficult few years for the hospitality industry, and we will continue to support our customers in any way that we can. With fast delivery, helpful customer service and a generous returns policy, we hope to continue exceeding expectations.
“We would like to thank all of our customers for providing valuable feedback and trusting us with their hospitality needs.”
Many Richard Haworth products are manufactured in the UK and all are designed with the quality and durability that prestigious hotels require, with a range of products to suit every budget, style and need.