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Customer Service 0845 337 7001

Trade Enquiries 0845 3377732

Customer

  • How to improve customer experience at your B&B

    If you run a bed & breakfast, you'll already know that great service can allow you to stand out from the crowd and to enjoy healthy custom and repeat business. But in an age where customers are increasingly demanding, what exactly constitutes a great customer experience - and how can you deliver it? Our tips will help you to get ahead - fast.

     

    That first impression...

     

    First impressions count - and all the more so in a service business where you are creating comfortable, attractive and welcoming accommodation for your guests. Continue reading

  • How to increase customer satisfaction at your hotel

    Every hotelier wants their customers to leave feeling relaxed and satisfied with their experience, but nobody’s perfect, and there are always things to improve upon.

    The Hotel Guide 2018 will be out on 9 October, and we’re looking at some of the statistics and issues from the guide to give you an overview of the most common customer complaints, and what you can address to have every guest leaving with a smile.

     

    Bedrooms

     

    One of the biggest areas for complaint, according to The Hotel Guide, is the bedroom, with 59% of complaints about the bed being saggy or uncomfortable, and 48% of comments about poor-quality bedding. Continue reading

  • 6 Essential marketing tips for any successful restaurant

    Whether you're running a boutique restaurant or string of successful eateries, relevant and effective marketing is vital for keeping your existing customers engaged, attracting new customers, and growing your business. There are many elements involved in successful marketing, here are six essential marketing tips that every restaurant needs to guarantee success...

     

    1. Customer awareness

    Get to know your customers and the type of people you want to attract to your restaurant. Build a bespoke database of clientele and people interested in your food. Continue reading

  • Richard Haworth customer Flemings Mayfair celebrates Luxury Hotel Award

    We’d like to take a moment to pop the champagne corks and offer a huge congratulations to our client Flemings Mayfair, after the stunning boutique hotel in the heart of London was among the winners at the prestigious 10th World Luxury Hotel Awards.

     

    The beautiful city hotel, which can be found on the capital's Half Moon Street and was originally founded all the way back in 1851, was named Best Luxury City Hotel at the glittering ceremony held in the St Regis Doha in Qatar at the end of October.

     

    An annual event, the World Luxury Hotel Awards is a highly regarded ceremony celebrating the finest in Continue reading

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