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Hotels and B&B's

  1. How personalisation is revolutionising the hotel experience

    How personalisation is revolutionising the hotel experience
    The world is constantly evolving and brands will need to come up with new and innovative ways to attract customers to their amazing services; the hospitality industry is no exception. A recent survey show that 86% of travellers value personalisation when it comes to their hotel experience. A more personalised customer experience is expected to take the hospitality industry by storm, revolutionising each guest's stay. Here are three big changes you can expect to see in the coming years:   1. The impact of technology   It's no secret that mobile phones can make our lives so much easier, especially when Continue reading →
  2. The Future of Hospitality - How hoteliers can make the most of new workspace trends

    The Future of Hospitality - How hoteliers can make the most of new workspace trends
    When hotels and B&Bs are looking at new sources of revenue, future workspace trends may not be the first thing that springs to mind. Equally, co-working spaces are not necessarily something you’d expect to find in a hotel. But changing habits mean more people are more mobile, whether they’re working remotely or building a start-up on the move. Continue reading →
  3. How to improve customer experience at your B&B

    How to improve customer experience at your B&B
    If you run a bed & breakfast, you'll already know that great service can allow you to stand out from the crowd and to enjoy healthy custom and repeat business. But in an age where customers are increasingly demanding, what exactly constitutes a great customer experience - and how can you deliver it? Our tips will help you to get ahead - fast.   That first impression...   First impressions count - and all the more so in a service business where you are creating comfortable, attractive and welcoming accommodation for your guests. Continue reading →
  4. Should you install a spa in your hotel?

    Should you install a spa in your hotel?
    Hotels of any size would do well to consider the benefits of adding a spa, for greater customer enjoyment and satisfaction. It's increasingly the case that hotel guests expect a variety of leisure facilities when they book a room, even if they're only staying the one night.   Effective Planning   More and more hotels are adding a spa now, because of this factor, whether they're city hotels or country lodges. The amount spent on fitting a spa can vary enormously though, so, if you're considering installing in your hotel, you need to research it thoroughly beforehand. Continue reading →
  5. Should hoteliers launder in-house or via a laundry?

    Should hoteliers launder in-house or via a laundry?
    Hoteliers know that there is a constant balance to be maintained between quality, guest satisfaction and cost management, especially when it comes to operational and utility costs. One key example is laundering. Most hotels will have sizeable laundry requirements and require exacting finishes and a timely turnaround of the service. This is vital to get right, as guests view a clean and attractive bedroom as one of the most important aspects of their visitor experience.   So with this in mind, should you take the job in-house or outsource it - and what are the pros and cons of each approach? Continue reading →
  6. Richard Haworth awarded ISO 9001:2015 accreditation

    Richard Haworth awarded ISO 9001:2015 accreditation
    January 2018 - Manchester-based linen manufacturer and supplier - Richard Haworth - has recently been awarded the latest ISO 9001:2015 certification, the internationally recognized benchmark for quality within an organisation.   By achieving the ISO 9001 certification, Richard Haworth are able to demonstrate to customers and suppliers that the systems in place meet the high standards set out by the International Organisation for Standardisation (ISO).   To gain the ISO 9001 certification, the company demonstrated the dedication and commitment to meeting the needs of customers, operating efficient management processes and delivering consistent, good quality products and services. Continue reading →
  7. How to increase customer satisfaction at your hotel

    How to increase customer satisfaction at your hotel
    Every hotelier wants their customers to leave feeling relaxed and satisfied with their experience, but nobody’s perfect, and there are always things to improve upon. The Hotel Guide 2018 will be out on 9 October, and we’re looking at some of the statistics and issues from the guide to give you an overview of the most common customer complaints, and what you can address to have every guest leaving with a smile.   Bedrooms   One of the biggest areas for complaint, according to The Hotel Guide, is the bedroom, with 59% of complaints about the bed being saggy or uncomfortable, and 48% of comments about poor-quality bedding. Continue reading →
  8. 61% increase in late season bookings reminds hoteliers not to delay on refreshing facilities

    61% increase in late season bookings reminds hoteliers not to delay on refreshing facilities
    Cautious hoteliers are being reminded not to wait for the Christmas period to update their facilities as the number of late-year bookings has soared.   Experts believe this could be the start of a larger trend of “fifth season” travel where British families are rediscovering the UK as a holiday destination. Many of these may have enjoyed similar adventures when they were young and they are now passing the same experience onto their children.   The evidence for this is that the period between summer and autumn, sometimes called "Sortumn", has seen a 61% increase in reservations. Continue reading →
  9. What will the hotels of the future look like?

    What will the hotels of the future look like?
    At Richard Haworth, we recognise that the hotel rooms of the future will be smarter, but a recent video at Hotels.com shows what hotels may look like in 50 years, and its a technophobe's worst nightmare! From the moment the guest arrives, smart technologies will welcome them and shape their stay to their own needs. This is likely to include:   Face recognition to enter rooms   Hotel safety and security can be greatly enhanced by systems which will read their features as they check in. Continue reading →
  10. Struggling to remove creases and wrinkles from your bedding?

    Struggling to remove creases and wrinkles from your bedding?
    High thread count fine yarn fabrics can be a challenge to efficiently launder and achieve an acceptable level of finish so creases and wrinkles do not put off guests. The following instructions will help you achieve the best results possible.   Temperature   A minimum wash temperature of 60C should be used in the initial wash for new stock but higher temperatures ( upto 70C ) would be advantageous. This should ensure a good level of removal of any unwanted sizes and ensure a good level of cleanliness providing the process is working efficiently. Continue reading →

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