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B&B's

  • Outlook for the UK's hotel sector in 2019

    The PwC Hotels Forecast 2019 doesn’t make for comfortable reading, with growth set to be adversely affected by economic uncertainty, depressed business demand and the sector being flooded with new rooms.

     

    While last year showed strong trading, in 2018 slower economic growth has held things back, while up to five thousand new hotel rooms are potentially being launched in London alone, with another 4,300 set to open in the new year.

     

    Over the last five years, the sector has already been expanded to the tune of approaching 40,000 rooms. Outside London, a similar number is set to launch over the remainder of this year and in 2019.

    Continue reading

  • How to improve customer experience at your B&B

    If you run a bed & breakfast, you'll already know that great service can allow you to stand out from the crowd and to enjoy healthy custom and repeat business. But in an age where customers are increasingly demanding, what exactly constitutes a great customer experience - and how can you deliver it? Our tips will help you to get ahead - fast.

     

    That first impression...

     

    First impressions count - and all the more so in a service business where you are creating comfortable, attractive and welcoming accommodation for your guests. Continue reading

  • UK hotel sector boosted tremendously by hot summer 2018

    The 2018 summer heatwave has given the UK hotel sector a phenomenal boost over the past few weeks, as Brits have rushed to the seaside and popular countryside resorts to take utmost advantage of the hot weather. Hoteliers across the UK are thrilled to report that business is booming and hotel demand is significantly up on 2017 figures, according to a report from Expedia Group.

     

    Hotels benefit from more guests through 2018

     

    Research has shown that more than 50% of Brits plan a staycation summer for 2018  and this has been boosted incredibly by the sweltering temperatures through July. Continue reading

  • Should hoteliers launder in-house or via a laundry?

    Hoteliers know that there is a constant balance to be maintained between quality, guest satisfaction and cost management, especially when it comes to operational and utility costs. One key example is laundering. Most hotels will have sizeable laundry requirements and require exacting finishes and a timely turnaround of the service. This is vital to get right, as guests view a clean and attractive bedroom as one of the most important aspects of their visitor experience.

     

    So with this in mind, should you take the job in-house or outsource it - and what are the pros and cons of each approach? Continue reading

  • Five hotel room trends you need to know about

    When you think of the ideal hotel room, does it look the same as the ones you visited when you were a child? The chances are that it doesn’t even look like those you loved five years ago. Interior design trends are always changing, and if you want the rooms you provide to please customers, you’d better keep up. Here’s what’s hot in 2018.

     

    A warm welcome


    People looking for hotel rooms today are all about that cosy, home-away-from-home feeling. They want somewhere that looks stylish and clean but is all about comfort and relaxation. Interestingly, that doesn’t mean warm colours Continue reading

  • Richard Haworth wins the Feefo Gold Trusted Service Award 2018

    Richard Haworth, the leading supplier of bed, bath and table linens to the hospitality sector, is proud to announce they are the recepient of the Feefo Gold Trusted Service Award 2018. The award recognises businesses that deliver exceptional customer experiences. Feefo is an independent feedback platform that only collects ratings and reviews from verified customers – that means they are always genuine. With 89% of all reviews being 5 stars over the last 12 months, Richard Haworth thanks each and every customer for their feedback and assisting the company maintain its high levels of service across all areas of the business.

  • Richard Haworth awarded ISO 9001:2015 accreditation

    January 2018 - Manchester-based linen manufacturer and supplier - Richard Haworth - has recently been awarded the latest ISO 9001:2015 certification, the internationally recognized benchmark for quality within an organisation.

     

    By achieving the ISO 9001 certification, Richard Haworth are able to demonstrate to customers and suppliers that the systems in place meet the high standards set out by the International Organisation for Standardisation (ISO).

     

    To gain the ISO 9001 certification, the company demonstrated the dedication and commitment to meeting the needs of customers, operating efficient management processes and delivering consistent, good quality products and services. Continue reading

  • Hotel Industry Set for Growth in 2018

    PWC has released its predictions for the progress of the hotel industry as we transition from 2017 into 2018. The overall outlook is positive. There is no getting away from the fact that shock factors such as terrorist incidents have had a dampening effect on the leisure industry as a whole. The UK economy is continuing to grow, but at a slower rate, which is putting pressure on business and restricting their spending on corporate travel. That being said, the overall message is that the knock-on effect of these factors has been much less damaging than would have been expected. The outlook for 2018 is, therefore, a positive one. Continue reading

  • How to increase customer satisfaction at your hotel

    Every hotelier wants their customers to leave feeling relaxed and satisfied with their experience, but nobody’s perfect, and there are always things to improve upon.

    The Hotel Guide 2018 will be out on 9 October, and we’re looking at some of the statistics and issues from the guide to give you an overview of the most common customer complaints, and what you can address to have every guest leaving with a smile.

     

    Bedrooms

     

    One of the biggest areas for complaint, according to The Hotel Guide, is the bedroom, with 59% of complaints about the bed being saggy or uncomfortable, and 48% of comments about poor-quality bedding. Continue reading

  • 61% increase in late season bookings reminds hoteliers not to delay on refreshing facilities

    Cautious hoteliers are being reminded not to wait for the Christmas period to update their facilities as the number of late-year bookings has soared.

     

    Experts believe this could be the start of a larger trend of “fifth season” travel where British families are rediscovering the UK as a holiday destination. Many of these may have enjoyed similar adventures when they were young and they are now passing the same experience onto their children.

     

    The evidence for this is that the period between summer and autumn, sometimes called "Sortumn", has seen a 61% increase in reservations. Continue reading

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