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So you’ve just invested in a new mattress and want to make sure it’s protected from the years of use to come? Well, there’s no better way to learn than from hotels.  Welcoming thousands of guests each year, hotels protect their mattresses carefully to make sure they last. Of course, they also want their beds to be comfortable and soft...

Whether you’re running a hotel or just want a hotel quality sleep at home, shrinking bed sheets can pose a real problem. After all, premium bed linen comes at a price, and constantly having to replace shrunken sheets is less than ideal. It can be a drain on both your time and your finances and leave you wondering “do all...

Whether you’re holding an intimate dinner for friends, or hosting the whole family for Christmas lunch, embroidered napkins can bring a real flourish to your tablescape. But how do you buy Christmas embroidered napkins that you’ll love for years to come? Read on to find out. What’s the colour scheme? The napkins you choose can make a big impact on...

Never underestimate the value of a bed. It’s the place where you replenish energy after a long day. Where you unwind and rest. Where you dream. As we spend so much of our lives in bed, it’s no surprise that those with big budgets have cash to splash when it comes to getting 40 winks. By combining technology, premium materials...

Nothing quite compares to the comfort of a hotel bed. After all, through a series of well-considered choices, hotels have curated their rooms to ensure a restful night’s sleep. Of course the crisp bed linen and perfectly firm mattress play their part, but the secret often lies in the choice of pillows. If you’ve ever found yourself wondering what pillows...

Have a cheap Christmas without being a scrooge Christmas 2010 will go down in history as the year everybody had to cut back, but having a cheap Christmas doesn't mean it will be any less fun. With a few easy-to-implement ideas, this festive season could have benefits for your wallet, the environment, and your guests. Reuse, recycle and DIY: If there's anything you can reuse, do! When it comes to decorations, sometimes a candle in a green wine bottle with a red ribbon around it will do just the job. In the home, salt dough decorations are cheap and fun to make. Continue reading →

Customer loyalty A report by the Mystery Dining Company has revealed the importance of cleanliness to hotel guests, reports Big Hospitality. Of 320 people surveyed, the survey found that 60 per cent had at some point in the past been "forced" to complain about the cleanliness standards of their hotel room. Hotel cleanliness was also revealed to be a top three priority for hotel guests, alongside the price and the location of the establishment. Crucially, the cleanliness of the hotel – or how quickly a complaint is dealt with – is the swaying factor in getting customers to return, as 90 per cent said it would influence future trips. Continue reading →

Experts urge hoteliers to learn the signs of infestation and check bedding regularly Google employees were left itchy when bed bugs were discovered at their Manhattan office. It’s the latest story in a summer of bed bug panic in New York, during which a helpline set up specifically to deal with the problem received over 13,000 calls. However, pest controllers have warned that this is a pandemic, and not limited to New York. UK hoteliers should be particularly vigilant to prevent any infestation of the bloodsuckers spreading. Tell-tale signs such as itching will not be obvious if you’re not sleeping in the bed yourself, but bed bugs often leave evidence that they've spent the night, particularly in corners and creases. Sheets need to be washed at high temperatures to stand a chance of killing these pests. Continue reading →

The 4th Innovation Exchange A revolutionary way to reduce bacteria in bed linen has just gone under the microscope, which could have implications for the hotel trade. The Hohenstein Institute, a scientific research centre that specialises in textiles, organised the 4th Innovation Exchange in the German town of Bonnigheim recently. More than 80 business leaders from linen companies and related industries turned up to learn about cutting-edge solutions to age-old problems, according to trade news site Innovation in Textiles. Continue reading →

A-Z guide of fabric qualities A American Cotton Type of cotton of medium fineness and medium staple length. Alpaca Angora Natural animal hair from the alpaca, or animal from which the fibre alpaca is obtained. Angora Natural animal hair fibre from the angora rabbit. Continue reading →