2018

If you run a bed & breakfast, you'll already know that great service can allow you to stand out from the crowd and to enjoy healthy custom and repeat business. But in an age where customers are increasingly demanding, what exactly constitutes a great customer experience - and how can you deliver it? Our tips will help you to get ahead - fast.   That first impression...   First impressions count - and all the more so in a service business where you are creating comfortable, attractive and welcoming accommodation for your guests. Continue reading →

Hotels of any size would do well to consider the benefits of adding a spa, for greater customer enjoyment and satisfaction. It's increasingly the case that hotel guests expect a variety of leisure facilities when they book a room, even if they're only staying the one night.   Effective Planning   More and more hotels are adding a spa now, because of this factor, whether they're city hotels or country lodges. The amount spent on fitting a spa can vary enormously though, so, if you're considering installing in your hotel, you need to research it thoroughly beforehand. Continue reading →

Hoteliers know that there is a constant balance to be maintained between quality, guest satisfaction and cost management, especially when it comes to operational and utility costs. One key example is laundering. Most hotels will have sizeable laundry requirements and require exacting finishes and a timely turnaround of the service. This is vital to get right, as guests view a clean and attractive bedroom as one of the most important aspects of their visitor experience.   So with this in mind, should you take the job in-house or outsource it - and what are the pros and cons of each approach? Continue reading →

January 2018 - Manchester-based linen manufacturer and supplier - Richard Haworth - has recently been awarded the latest ISO 9001:2015 certification, the internationally recognized benchmark for quality within an organisation.   By achieving the ISO 9001 certification, Richard Haworth are able to demonstrate to customers and suppliers that the systems in place meet the high standards set out by the International Organisation for Standardisation (ISO).   To gain the ISO 9001 certification, the company demonstrated the dedication and commitment to meeting the needs of customers, operating efficient management processes and delivering consistent, good quality products and services. Continue reading →